Legal Notice
Operator and seller
| Service | 3DCG Video AI (https://3dcgvideo.com) |
|---|---|
| Seller and operator | Kenta Yamamoto (sole proprietor) |
| Address | Grand-K Kyoto Ekimae Bldg. 201, 85-2 Koinari-cho, Shimogyo-ku, Kyoto 600-8208, Japan |
| Telephone | Provided without delay on request. Please email the address below. |
| service@3dcgdouga.com | |
| Support | Use Contact Support at the bottom of the chat screen or on the Account page. Your Account ID and Chat ID are attached automatically, and we reply in the app. If you cannot sign in, email us with any IDs you have. |
| Prices | Credit packs of US$5 (500 credits), US$10 (1,000), US$40 (4,000), US$100 (10,000), and US$300 (30,000). 1 credit = US$0.01. See Pricing and Credits for how credits are used. |
| Other charges | Taxes where required, your internet connection charges, and any foreign transaction or currency conversion fees from your bank |
| Payment | Through Stripe, when you purchase |
| Delivery | Credits are added right after payment completes. Finished videos are delivered online. |
| Credit expiry | Purchased credits do not expire |
| Cancellations and refunds | All sales are final. We do not give refunds for purchased credits, including unused or leftover credits, except as required by applicable law. See the refund policy on Pricing and Credits. |
| System requirements | A computer or smartphone with internet access and a current browser with JavaScript turned on |
To receive this information at your email address, write to service@3dcgdouga.com and we will send it within five days.
Copyright complaints (DMCA)
If you believe material available through the Service, such as a shared video, infringes your copyright, send a written notice to our contact for copyright notices:
Kenta Yamamoto, Attn: Copyright Notices
Grand-K Kyoto Ekimae Bldg. 201, 85-2 Koinari-cho, Shimogyo-ku, Kyoto 600-8208, Japan
Email: service@3dcgdouga.com
Telephone: provided on request by email
Your notice must include:
- your physical or electronic signature, as the copyright owner or a person authorized to act for the owner;
- identification of the copyrighted work;
- identification of the material you claim is infringing, with enough detail for us to find it, such as the share link;
- your address, telephone number, and email address;
- a statement that you believe in good faith that the use is not authorized by the owner, its agent, or the law; and
- a statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act for the owner.
If we remove material and you believe that was a mistake, you can send a counter-notice to the same contact. It must include your physical or electronic signature; identification of the removed material and where it appeared; a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification; your name, address, and telephone number; your consent to the jurisdiction of the US federal district court for your address (or, if you are outside the United States, any judicial district in which we may be found); and your agreement to accept service of process from the person who sent the original notice. We may restore the material in 10 to 14 business days unless that person tells us they have filed a court action.
Knowingly false claims in a notice or counter-notice can lead to liability. In appropriate circumstances, we terminate the accounts of repeat infringers.
Intimate images and impersonation
Our Terms prohibit intimate images of a person without consent, including AI-generated images. You do not need an account to report one. To ask us to remove one, email service@3dcgdouga.com with:
- your physical or electronic signature, or that of the person you are authorized to act for;
- information that lets us find the image or video, such as the share link;
- a short statement that you believe in good faith that it was published without consent; and
- your contact information.
We will give you a reference number, remove the material and any known identical copies as soon as we can and within 48 hours of a valid request, and tell you the result. You can report other misuse of a person's voice, face, or likeness to the same address.
Notice for California users
Under California Civil Code Section 1789.3, California users are entitled to this information:
- Provider: Kenta Yamamoto, at the address above. Telephone: provided on request by email.
- Charges: see Pricing and Credits.
- Complaints and more information: use Contact Support in the Service or email service@3dcgdouga.com.
- You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Accessibility
If a disability makes it hard for you to use any part of the Service or these pages, email service@3dcgdouga.com. We will work with you to provide the information or a workable alternative.
See also our Terms of Service and Privacy Policy.
AI-generated videos and Content Credentials
Videos exported from the Service are made with AI. Each exported MP4 includes Content Credentials (C2PA provenance data) showing the system name and version, the date and time, a unique identifier, and that an AI system created the video, with a link to this page for the provider's details. It does not include your name, email address, account, or chat content. To check a video, use the free third-party tool at contentcredentials.org/verify. Because we sign with our own certificate, the tool may show the issuer as unrecognized. Editing or re-encoding a video can remove this data. Send feedback about checking videos to service@3dcgdouga.com.
Effective date: November 7, 2026